FAQs

A virtual assistant (VA) is a professional who provides administrative, technical, or creative assistance to clients from a remote location. Unlike traditional assistants who work on-site, virtual assistants perform their tasks remotely, often working from their own office or home.

Yes. Our virtual assistant agency is legally operating in the United States with its headquarters located in Los Angeles, California. We comply with all relevant laws and regulations governing businesses in the U.S. Rest assured that our operations adhere to legal standards to provide you with reliable and secure virtual assistant services.

Our Virtual Assistants from the Philippines are highly proficient in English. The Philippines has a strong tradition of English education, and our team undergoes rigorous language assessments to ensure that they meet our standards. You can expect our Virtual Assistants to communicate effectively and fluently in English, both in written and spoken form. We prioritize linguistic competence to provide seamless support for your business needs.

We believe in flexible and efficient communication to ensure seamless collaboration with our Virtual Assistants. Our communication channels include:

Microsoft Teams: We use Teams for real-time collaboration, file sharing, and video conferencing, enhancing team connectivity.

Email: Traditional email communication is utilized for detailed instructions, updates, and official correspondence.

WhatsApp: For quick updates and informal communication, WhatsApp is a convenient platform that allows direct messaging and group communication.

Skype, Google Meet, Zoom: Video conferencing is crucial for face-to-face meetings and discussions. We leverage platforms like Skype, Google Meet, and Zoom to facilitate virtual meetings.

Slack: As a real-time messaging platform, Slack is employed for instant communication, file sharing, and team collaboration.

We pride ourselves on offering flexible and accessible support to meet the diverse needs of our clients. Normally, we follow Pacific time zone but it depends on where our client is located. We understand that businesses may have varying schedules and time zones, and our commitment is to be available whenever you need assistance.

Our virtual Assistants are office based. While the term "virtual" traditionally implies remote work, our agency follows an office-based model for specific reasons, primarily centered around the security of the accounts and sensitive information we handle. Having our virtual assistants work from a centralized office allows us to implement stringent security measures, monitor activities closely, and maintain a controlled environment to safeguard client data.

Virtual assistant most commonly known as VA comes with diversified qualifications as per the requirements and with a wide range of skillsets. They can manage anything that can be done over the phone and the internet. Some of the most common tasks that our VAs helps our clients with include:

• Data entry

• Store calls (potential and current)

• Instacart Management

• Email Marketing

• Email Campaigns

• Lead generation

• PR media outreach

• Customer Relationship

• Management (CRM)

• Strategic Planning

• Content creation

• Event Planning

• Demo and Promo managements

• Brand collaborations & Giveaways

• Grants Submission

• Generate Reports

• Market Research

• Analytics

• Calendar management

• Sample management

• Research

• Distribution Optimization

• Manage portals

• PO receiving and tracking

• EDI/ SPS/ etc.

• Submitting promos

• Show support

• Rep (TSM) outreach

• Inventory Management

• Generate weekly reports

• SEO

• Deductions

• Accounting

Treat your VA as you would your assistant at the office. Give a clear and detailed description of your task or request and also provide any guidance you have (data sources, people to call, etc.) on how to go about executing it. Your VA will work his best to complete your task or request but often you have a base level of information on the request that needs to be communicated to us.

Our Operations facility is well equipped with security measures ensuring the confidentiality of not only your highly sensitive data but also any fraction of anything you share with us while being engaged in a corporate relationship when you hire a virtual assistant from us for any sort of your requirements.

We know such future scenarios can occur where the VAs will need leaves. So, we have an emergency plan in place with backup virtual assistants who can step in to ensure continuity of service. We work as a team! Rest assured; your tasks will still be completed as scheduled.

We understand the value of your time and money. You can track the progress of work through daily, weekly and monthly reports. We have an internal time-log which is maintained by your virtual assistant on daily basis to keep track of their time. The assistant computes the number of times spent on doing a particular task and sends you a daily report with details at the end of each day.

While it is possible for some language barrier to exist, we at the FUN Hub, go out of our way to make sure your VA undergoes constant upskilling and learning to better match your needs. We bring to you the most thorough and skilled professionals that are backed with experience to help your venture.

Your VA is supported by a team of specialists in our hub that have expertise in various fields such as Marketing, Operations, research, sales, etc. When you have a large or specialized task, you VA may seek help to anyone in the hub that can provide guidance until completion.

Having it all does not mean doing it all yourself. Eventually, you will discover that you simply can’t continue to do it all and have a great life — something has to give! When you partner with a VA, and allow him or her to proactively support you in reaching your goals, you free up time and energy for an abundance of other things, such as:

• Grow your business

• Spend more time with family or friends

• Respond to other opportunities (professional and personal)

• Balance home and work responsibilities

• Take a much-needed vacation

• Read (or write) that next bestselling novel

You’ll find our VA is dedicated, driven, masterfully skilled administrative professional who genuinely wants to powerfully impact your life and help your business succeed.

Yes, you will be assigned a dedicated virtual assistant. All our VAs are equally trained, but should you have any specific requirements, you can brief him/her.

Our agents can only handle requests submitted in English.

In this case, the replacement of a Virtual Assistant could be arranged. This rarely happens as our management strives hard to allocate the right fit resource at the first instance only. Nevertheless, you can always reach the Team Leader on your account and discuss any concerns that you might have, regarding the VAs services.

Most of our clients are from the US, the shift timing is 8.00 am through 8.00 pm PST. The virtual assistant will work Monday to Friday, eight hours a day, excluding one-hour total breaks (total 9-hours).